Training Objective:

Empower your Scheduling Coordinator to master the art of strategic scheduling, reduce downtime, maximize efficiency and keep your practice’s production steadily growing.

What Your Scheduling Coordinator Will Learn

Design an Ideal Schedule:

• Optimize your schedule to increase production by up to 40% in the same or less time.
• Set and achieve daily, weekly, and monthly production goals.
• Assign providers effectively to ensure accuracy and efficiency.
• Block time strategically to maximize production and maintain flexibility.
• Fill the schedule with high-value production and case presentation opportunities.
• Handle last-minute openings with speed and efficiency.
• Ensure quick access for new patients, emergencies, and consultations.

Schedule Patients Effectively:

• Confirm appointments to minimize no-shows.
• Schedule patients seamlessly for doctor procedures and recall visits.
• Handle cancellations professionally while maintaining a full schedule.
• Reactivate overdue and inactive patients to sustain growth.
• Manage various types of new patient calls, including:
• Price shoppers
• Insurance inquiries
• Second opinions
• Emergencies

Organizational Excellence:

• Coordinate with the team during morning huddles to align priorities.
• Analyze key metrics to track and improve performance.
• Drive hygiene department growth over time with proactive strategies.
• Monitor patient attrition rates and implement solutions to improve retention.

Additional Guidance: This role is critical to maintaining and growing practice productivity. For enhanced results, ensure your Scheduling Coordinator collaborates closely with the entire team and utilizes the tools and strategies provided in this training path.