Dentistry is a "people" business. Dental providers must be technically proficient in clinical procedures, of course, but how successful your practice is will ultimately be determined by your ability to understand, interact with and handle people.

And of course, people are different! This is why scripts often don't work well. There are different types of personalities that will all feel and react differently. And we even change moment to moment depending on our environment and what's happening that day.

The Advanced Tone Scale Training Course gives you the tools to understand different types of people—whether it's patients or fellow team members—understand their motivations and how they will react. This enables you to connect with them and create a positive relationship.

In this course, we take all you've learn about the Tone Scale and bridge the gap to using it in everyday conversation with patients and team members.

Objectives:

• Connect with people in different emotional states or attitudes and get through to them
• Handle different reactions or "upsets" that may arise
• Create agreement so that patients see eye-to-eye with you on the treatment plan and why they need it
• Easily guide the conversation in the right direction

1.5 CE Hours