Dental Receptionist Training
Your receptionist is "face" of your practice. Every interaction they handle has the power to turn a first-time caller into a lifelong patient. By creating a welcoming atmosphere and delivering seamless service, they set the tone for trust, professionalism, and satisfaction. An exceptional receptionist doesn’t just manage the front desk—they elevate your practice’s reputation and drive its growth.
Training Objective:
Equip your receptionist with the tools and knowledge to confidently manage patient interactions, deliver exceptional customer service, and support the team in creating a thriving, productive practice.
What Your Receptionist Will Learn:
Greet Patients with Confidence:
- Deliver an outstanding first impression with exceptional customer service.
- Collect and process necessary paperwork efficiently.
- Coordinate patient flow seamlessly with the back office.
Master Phone Communication:
- Answer calls professionally and warmly every time.
- Identify and handle different types of calls effectively.
- Gather caller information and route calls to the right team members.
- Take accurate messages to maintain smooth communication.
Build Strong Patient Relationships:
- Communicate clearly and effectively with patients and team members.
- Master phone skills for handling new patient inquiries.
- Drive word-of-mouth referrals through stellar service.
Streamline Organizational Duties:
- Understand the practice structure and the roles within it.
- Manage incoming and outgoing mail and packages.
- Support case acceptance and boost office productivity.
- Oversee outreach initiatives to patients.
- Maintain an organized and welcoming reception area.
- Open and close the front office efficiently.
Additional Guidance: For tasks like scheduling, payment collection, and insurance processing, explore the relevant learning paths for Scheduling Coordinator, Financial Coordinator, and more. If your receptionist handles these responsibilities, they’ll benefit from cross-training in these areas.
