Receptionist Training Course
Complete training for the receptionist position in a dental office.
Watch Promo
The receptionist is the key ambassador for your business. They’re your partner in growing the practice. They are the first point of contact (and hence the first impression) for your office, and the first person someone sees when they walk in speak with when they call. They have an incredible influence on the potential success of your entire practice.
This course covers all aspects of the receptionist position, including an overview of daily duties, instructions for accomplishing them successfully, and the right attitude and approach to the position. This course also includes downloadable documents and checklists that the receptionist should use on their job.
Objectives:
- Understand the purpose and desired outcomes of the receptionist role.
- List out the job duties and daily routine.
- Learn how to be successful on the job.
0.75 CE Hours
Your Instructor
Carla has been in the dental industry for over 25 and worn just about every "hat" in a dental office that doesn't require a license. She's seen it all and done it all when it comes to managing a dental office and maximizing productivity. Over the last 15 years, she's been a consultant with MGE and has worked with thousands of clients across the US and Canada.
Course Curriculum
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StartOverview of the Receptionist Position (2:59)
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StartGreeting Patients (7:41)
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StartWalk-Ins (4:51)
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StartAnswering the Phones (5:34)
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StartWho to Route Phone Calls To (4:34)
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StartDEMONSTRATIONS: Answering Different Types of Phone Calls (8:54)
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StartIncoming & Outgoing Mail (3:59)
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StartOverseeing the Front Office & Waiting Room (1:45)
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StartOpening & Closing the Front Office (2:18)