Current and Future Courses on DDS Success!
At MGE, we're all about results. And our mission with DDS Success is to provide access for you and your entire team to some of the top practice management instructors in the dental industry - from the comfort of your own office! An excellent companion to the MGE Training Program, our curriculum is comprehensive, and always growing. While subscribers will be informed as each new course is released, you can also keep an eye on this page for an up-to-date list of our course curriculum along with what's coming in the near future. In addition, if there's a course or subject you'd like to see that isn't on the list - let us know! We'd love your feedback! Simply click the contact us button above and tell us all about it!
Training Paths
Every team member should start with the course Initial Training for the Entire Team. After they complete this first course, they should become their training lineups as laid out below.
Ideally, all of the staff would watch all of the videos – i.e. it wouldn’t hurt if your entire team watched the “Phone Skills,” or “Hygiene and Retention” Courses. To begin and to establish a simple sequence you can do the following. Keep in mind, we’re going to be adding content EVERY MONTH so this list will be updated regularly.
RECEPTIONIST: 1. Receptionist Training Course. 2. Effective Communication. 3. Phone Skills. 4. Customer Service in a Dental Office. 5. Basic Case Acceptance. 6. Advanced Training on Different Patient Types. 7. Using the Tone Scale as a Communication Tool.
TREATMENT COORDINATOR: 1. Financial Coordinator Training Course,2. Basic Case Acceptance, 3. Customer Service in a Dental Office, 4. Phone Skills. 5. Advanced Case Acceptance: the Scale of Selling. 6. Advanced Training on Different Patient Types. 7. Advance Case Acceptance: The 4 Steps of Selling 8. Advanced Case Acceptance: Presenting Treatment Options
SCHEDULING COORDINATOR: 1. Scheduling Coordinator Training Course. 2. Phone Skills. 3. The Art of Scheduling Productively. 4. Customer Service in a Dental Office. 5. Hygiene and Patient Retention. 6. Advanced Training on Different Patient Types. 7. Using the Tone Scale as a Communication Tool. 8. Advanced Case Acceptance: the Scale of Selling. 9. Advanced Case Acceptance: The 4 Steps of Selling
FINANCIAL COORDINATOR: 1. Financial Coordinator Training Course, 2. Basic Case Acceptance, 3. Customer Service in a Dental Office, 4. Phone Skills. 5. Advanced Training on Different Patient Types. 6. Advanced Case Acceptance: the Scale of Selling. 7. Advanced Case Acceptance: The 4 Steps of Selling 8. Advanced Case Acceptance: Presenting Treatment Options
HYGIENIST: 1. Basic Case Acceptance. 2 Effective Communication. 3. Customer Service in a Dental Office, 4. Hygiene and Patient Retention. 5. Advanced Case Acceptance: the Scale of Selling. 6. Advanced Training on Different Patient Types. 7. Using the Tone Scale as a Communication Tool. 8. Advanced Case Acceptance: The 4 Steps of Selling
ASSOCIATE DOCTORS: 1. Basic Case Acceptance, 2. Customer Service in a Dental Office, 3. Hygiene and Patient Retention. 4. Advanced Case Acceptance: the Scale of Selling. 5. Advanced Training on Different Patient Types. 6. Advanced Case Acceptance: The 4 Steps of Selling 6. Advanced Case Acceptance: Presenting Treatment Options
DENTAL ASSISTANTS: 1. Basic Case Acceptance, 2. Customer Service in a Dental Office, 3. Hygiene and Patient Retention. 4. Advanced Training on Different Patient Types. 5. Advanced Case Acceptance: the Scale of Selling. 6. Advanced Case Acceptance: The 4 Steps of Selling.
Courses Currently Available on DDS Success
I. Initial Training for the Entire Team, 10 lessons, (Course Length: 1 hour and 10 minutes)
Instructors: Greg Winteregg, DDS and Jeff Blumberg
Covers an introduction to the management system used by MGE, how to successfully study the material on DDS Success, Communication Basics, Different Patient Types and an Overview of the Sales Process and Dentistry.
II. Receptionist Training Course, 9 lessons, (Course Length: 42 minutes)
Instructor: Carla Dezelic
Covers the complete job description and daily duties for the receptionist position, with instructions for every aspect of the job.
III. Schedule Coordinator Training Course - 47 lessons, (Course Length: 3 hours and 22 minutes)
Instructor: Carla Dezelic
This course is split into two parts. This first part covers the goals and daily duties of the Scheduling Coordinator, an overview of what a dental office schedule looks like and how it works, all aspects of scheduling for the hygiene department, how to schedule for the doctor, double booking, block scheduling, and more.
IV. Financial Coordinator Training Course, 46 Lessons, (Course Length: 3 hours and 33 minutes)
Instructor: Carla Dezelic
Complete training for the job of the Financial Coordinator in a dental office, including working with insurances, estimating benefits, verifying insurance, filing claims, billing accepting payments, making financial arrangements, posting payments, auditing accounts, tracking statistics, etc.
V. Customer Service in a Dental Office, 4 Lessons, (Course Length: 27 minutes)
Instructor: Greg Winteregg, DDS
Covers the keys to delivering great service, tips on how to maintain a professional, yet friendly environment and make patients feel comfortable and important.
VI. Basic Case Acceptance Training, 9 Lessons, (Course Length: 1 hour and 37 minutes)
Instructor: Greg Winteregg, DDS
Covers the basics of case acceptance (sales) in a dental practice, including how to handle the top 6 objections, the scale of sales resistance, the financial discussion, prepaying, and more!
VII. Advanced Case Acceptance Training - The Scale of Selling, 10 lessons, (Course Length: 1 hour and 27 minutes)
Instructor: Greg Winteregg, DDS
Covers the Scale of Selling. Includes demonstrations by Dr. Winteregg on how to apply this material to a case presentation.
VIII. The Art of Scheduling Productively 16 Lessons, (Course Length: 1 hour and 34 minutes)
Instructor: Greg Winteregg, DDS
Comprehensive training on the MGE patient scheduling system, allowing you to maximize production while running on-time and having plenty of time to present treatment.
IX. Phone Skills, 14 Lessons, (Course Length: 1 hour and 6 minutes)
Instructor: Greg Hughes, DDS, CEO Viva Concepts
Comprehensive training to teach a dental receptionist how to handle the phones effectively and drastically increase the conversion percentage for new patient calls...resulting in more new patients! Includes incredibly simple, yet effective methods for converting, "Shopper," and "Second Opinion" calls along with addressing inquiries about benefits.
X. Hygiene & Patient Retention, 9 Lessons, (Course Length: 1 hour and 2 minutes)
Instructor: Greg Hughes, DDS, CEO Viva Concepts
Over time, the average dentist can lose almost 90% of their patient base. In this course Dr. Hughes teaches you how to reverse this trend with a blueprint that can help you create a highly profitable (and always growing) Hygiene Department. Includes plenty of insightful metrics and real-life examples. Learn how to retain the majority of your patient base for life!
XI. Marketing a Dental Practice, 19 Lessons, (Course Length: 2 hours and 8 minutes)
Instructors: Adam Mortimer, Greg Hughes, DDS, Jeff Blumberg
Covers the overall strategy for internal and external marketing of a dental practice, including how to get more word-of-mouth referrals, improve your online presence, caluclate marketing return-on-investment and have an excellent rating on online review sites.
XII. Advanced Training On Different Patient Types, 28 Lessons, (Course Length: 3 hour and 8 minutes)
Instructor: Jeff Blumberg
Dentistry is a people business, and people are different! The technology covered in this course is tremendously valuable for understanding the different types of personalities you'll encounter and how to interact with them positively, whether it's for staff management or communicating with patients.
XIII. Effective Communication, 11 Lessons, (Course Length: 1 hour and 28 minutes)
Instructor: Jeff Blumberg
We break down every aspect of how to effectively communicate and teach you the skills required to always be understood!
XIV. The 4 Steps of Selling, 11 Lessons, (Course Length: 2 hour and 25 minutes)
Instructor: Dr. Greg Winteregg
Learn the four exact steps you should take in any treatment plan presentation. This course includes lots of examples and demonstrations, so you can see exactly how to use it in different scenarios with patients.
XVI. Advanced Case Acceptance Training - Presenting Treatment Options, 13 lessons, (Course Length: 1 hour and 30 minutes)
Instructor: Greg Winteregg, DDS
Dr. Winteregg shares how he personally treatment planned and presented options to patients, as well as incredible tools from the Hubbard Management System to help you ethically and responsibly present options to your patients and successfully guide them toward the ideal treatment plan that will be best for their health.
Courses Currently In Production
The following courses have already been filmed and are currently in post-production. All told they cover about eight more hours of content and 70+ lessons:
I. The Sales Line
15+ lessons covering every aspect of the sales line (from a new patient calling the practice through the exam, consult, financial discussion and then starting treatment). Excellent course for the entire team with plenty of examples and demonstrations in a dental environment of how to use this material.
II. All About Associates
Learn how to determine if and when you need an associate, how to find one that's a good fit in your practice, seamlessly integrate them into your office, and to ensure they are successful. Also includes specifics on several different types of associate compensation (pay) plans.
III. Practical Exercises, Drills, Essays & Tests! Ensure your team members are absorbing and using the information as they do the courses. Packets containing instructions for these exercises and answer keys for the tests will be sent to the primary account holder for use by the practice owner or office manager in overseeing the training.
Courses and Features Coming in the Future
Lesson plans are in place for a TON of additional content that will take us well into the future! The next batch of content (some of which has already begun filming),includes:
I. Dentistry 101: For new staff with no dental experience. Visual explanation and discussion of all key front office and clinical terms in a dental office.
II. Dental Office Positional Training (For All Front Office Positions and Non-Clinical Aspects of Back-Office positions): Consists of complete "position-specific" training for all front office positions and the non-clinical aspects of back office positions in a dental office. Extraordinarily detailed with exact "how-tos" for each function and duty of each position. Includes accompanying job descriptions, forms, checklists and complete manuals for each job:
Positions covered will include:
- Treatment Coordinator
- PR Director
- Hygienist (does not include clinical training or certification)
- Assistant (does not include clinical training or certification)
- Associate Doctor (does not include clinical training or certification)
III. Office Manager Duties: Includes specifics on the many day-to-day (and "big picture"), duties of a dental Office Manager. Also provides examples of implementation of the key points covered in the MGE Office Manager Training Program.
IV. Sample Forms and Checklists for a Dental Office
V. Internet Marketing: The "ins and outs" of Internet Marketing, including how to advertise online, manage social media and optimize your website!
VI. HR & Staff Management: Detailed training on how to find, interview and hire great candidates. Includes demonstrations the interview process and the "group interview" process along with information about integrating new staff and key HR points to help you build a great team!
VII. Overhead & Financial Management: A thorough review of every overhead category in a dental office, expense control and how to handle the top "Overhead Trouble Spots." Learn how to manage your expenses and increase profitability!
VIII. Bonus Systems: How to structure a workable bonus/incentive system for your staff - and do it in such a way that increases productivity.
And more!
Note that this is just what's coming in the near future. Lesson plans exist for many other courses! As we post the content listed above, we'll keep you updated with future lesson plans as they are scheduled for production.
And again, we want your feedback! If there's a course of subject you didn't see covered above - we'd love to hear from you. Just go to the contact us tab on the main menu and let us know!