Customer Service in a Dental Office
Building an atmosphere that puts patient care first and creates a 5 star experience for each and every patient
Patient retention is the key to long-term success—and it boils down to customer service and communication with patients.
This study from Walker Research shows that by now, customer experience is THE driving factor for differentiating businesses in customers’ minds. Not price. Not convenience. Customers choose a business and stick with them because of customer service.
And in order to get top-notch customer service, you need to get the whole team on board. That’s where we help you!
Objectives:
- Teach the entire team the essentials for giving every patient a fantastic experience and making them feel well cared for.
- Evaluate your own processes and how they may be helping or hurting your customer service quality.
0.25 CE Hours
Your Instructor
An MGE client prior to becoming a partner in 1994, Greg has spent the last 23 years teaching doctors how to create exponential growth and take control of their practices. A model of what can be accomplished by an MGE client, Greg more than doubled his collections, 7Xed his new patients and reduced his workweek to 22.5 hours per week — all within 12 months of starting the MGE Program!
As a nationally recognized practice management speaker, Dr. Winteregg is entertaining, yet hard hitting and informative. His specific knowledge and personal application of the principles he teaches makes the information very real and immediately applicable to every person, whether they are a doctor or an office team member. He has personally lectured to or consulted several thousand dentists on every aspect of practice management and expansion and has been a featured speaker at a number of dental meetings. He has also been published in several national magazines specific to the dental industry.