Question 1

What’s included with my DDS Success subscription?

Accepted Answer

For one affordable, flat monthly fee, you and your team gain 24/7 unlimited access to expert-led training from some of the most knowledgeable practice management professionals in the dental industry. Your subscription includes unlimited course access, downloadable resources, and live weekly events.

Question 2

How do I sign up?

Accepted Answer

Signing up is quick and easy! Simply visit the signup page, apply any discount code if available, enter your email and payment details, and click 'Enroll in Course.' You’ll then receive a welcome email with all the details to get started.

Question 3

How are the courses organized?

Accepted Answer

Each course is structured into multiple video lessons, running approximately 5 to 12 minutes in length. They include multiple camera angles, animations, real-world demonstrations, and interactive quizzes.

Question 4

Can I access DDS Success from my phone or tablet?

Accepted Answer

Yes! DDS Success is fully accessible on mobile devices, including phones and tablets. For the best experience, we recommend downloading the Teachable App from the Apple App Store. Android support is currently limited to mobile browser access.

Question 5

Do I need special software to use DDS Success?

Accepted Answer

No special software is required. DDS Success is a cloud-based platform that works on any device with an internet connection and a modern web browser.

Question 6

Can I download course videos to watch offline?

Accepted Answer

Currently, DDS Success courses are only available via online streaming to ensure content is always up-to-date. Offline viewing may be available through the Teachable iOS app.

Question 7

How do I add team member accounts?

Accepted Answer

Your subscription includes 10 user accounts. To add more, log in, click 'Add Team Member Accounts Here,' fill in the details, and new accounts will be created instantly.

Question 8

Can I remove team members from my account?

Accepted Answer

Yes! If you need to remove team members who are no longer with your practice, contact support@ddssuccess.com for assistance.

Question 9

Which courses should my team or I take?

Accepted Answer

Users typically start with Initial Training for the Entire Team, then follow role-based training paths or select courses based on specific practice needs.

Question 10

Are there any courses that everyone on the team should take?

Accepted Answer

Yes! We recommend courses such as 'Customer Service in a Dental Practice,' 'Phone Skills,' 'The Art of Scheduling Productively,' and 'Teambuilding Sessions.'

Question 11

Do you offer annual subscription plans?

Accepted Answer

Currently, DDS Success is available as a flexible month-to-month subscription.

Question 12

What happens if my payment fails?

Accepted Answer

If a payment fails, you'll receive a notification and have a grace period to update your billing information before access is suspended.

Question 13

Are there any hidden or additional fees?

Accepted Answer

No! DDS Success is $289 per month for up to 10 users. The only extra cost is if you wish to add more than 10 users.

Question 14

How do I cancel my subscription?

Accepted Answer

Log in to your DDS Success account, click the profile icon, select 'Manage Subscription,' and follow the prompts to cancel. Your access remains active until the end of the billing period.

Question 15

How do I track my team’s progress?

Accepted Answer

You can monitor team progress through tracking tools that provide insights into course completion and engagement. Monthly reports are available upon request via support@ddssuccess.com.

Question 16

How often is new content added?

Accepted Answer

New courses and lessons are added several times a year. Check the 'What’s New' section for updates.

Question 17

Does DDS Success provide certificates for completed courses?

Accepted Answer

Yes! Team members receive certificates of completion for successfully finishing courses, which can be printed and kept for practice records.

Question 18

Do you offer live training or coaching options?

Accepted Answer

Yes! DDS Success offers live monthly events and instructor support. For personalized coaching, MGE provides advanced training options.

Question 19

How do I get help?

Accepted Answer

Contact our support team via email (support@ddssuccess.com) or phone ((727) 530-4277). You can also use our online contact form.

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