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Treatment Coordinator Training Course
Part 1
Treatment Coordinator Course Introduction (3:36)
What is the Treatment Coordinator? (7:25)
Duties and Responsibilities (7:01)
Preparing to do a Treatment Presentation (12:44)
Five Most Common Types of Sales (7:26)
The New Patient Sale (13:08)
Your New Patient Intake Form (2:07)
Presenting Treatment With or Without the Doctor (10:06)
Where to Present Treatment (3:32)
Keeping Notes (6:49)
The Turnover/Handoff (12:55)
DEMO: Doctor Handoff (4:38)
If the Patient tries to Change the Treatment Plan (5:32)
DEMO: Patient Wants to Change the Treatment Plan (12:31)
If the Patient No Longer Wants the Treatment (4:20)
DEMO: Patient No Longer Wants the Treatment (4:52)
The 5 Most Common Objections (2:10)
DEMO: Handling the 5 Most Common Objections (30:12)
Financial Policy (17:10)
DEMO: Making Financial Arrangements with a Patient (13:54)
DRILL: Familiarizing with the Financial Policy in Your Office (3:02)
Ensuring the Patient Starts Treatment (5:43)
When the Patient Doesn't Have Enough Time (6:43)
DEMO: What to Do If the Patient Runs Out of Time (4:53)
If the Patient Doesn't Close (4:17)
Rude Patients (4:55)
DEMO: Handling a Rude Patient (11:41)
Preventing and Handling "Backouts" (10:20)
Part 2
Difference Between Financial Coordinator & Treatment Coordinator (4:55)
Setting Quotas (4:12)
Achieving Your Quotas (7:44)
Your Top Sales Opportunities (7:14)
Designing the Schedule (5:46)
DEMO: Scheduling a Recall Visit (5:02)
DEMO: Scheduling a Consult (6:13)
DEMO: Scheduling Family & Friends (6:58)
Your Role in the Morning Production Meeting (9:37)
Lineups (3:16)
Lost Income - Follow ups (6:41)
Preauthorizations/Predeterminations (5:02)
DEMO: Handling a Predetermination Request (9:36)
Contact with Existing Patients (3:24)
Coordination with the Insurance Coordinator (4:02)
Managing Your Time (2:42)
Your Statistics (10:55)
Growth of your Position (3:37)
Keeping Yourself Happy (8:16)
Final Lesson - Pointers to Succeed (1:33)
The Turnover/Handoff
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