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Scheduling Coordinator Training Course
Introduction and Overview
Introduction to the Scheduling Coordinator Position (3:24)
Parts of a Dental Office Schedule (2:57)
Scheduling for Hygiene
Hygiene Department Overview (3:35)
Reminders & Confirmations (5:22)
How to do Reminders & Confirmations (6:03)
Handling Cancellations & No-shows (8:05)
How to Schedule Hygiene Appointments (3:10)
Scheduling Hygiene Appointments (3:10)
Recall (2:12)
Reactivation (5:38)
Barriers with Recall & Reactivation (9:24)
Openings in the Hygiene Schedule (3:18)
Scheduling for the Doctor
Doctor Schedule (4:22)
Handling Cancellations on Doctor's Schedule (9:09)
Time Allocation (10:18)
Block Scheduling (5:23)
Scheduling Patients in the Office (3:14)
Referrals to Specialists (1:46)
Filling Openings on the Doctor's Schedule (4:08)
Different Kinds Of Consults (3:17)
Scheduling Emergency Appointments (4:06)
Scheduling New Patients
Sources of New Patients (2:18)
Scheduling New Patient Appointments (3:09)
New Patient Phone Calls (5:41)
Different Types of New Patient Calls (7:19)
Insurance Question Calls (16:35)
Shopper Calls (12:30)
2nd Opinion Calls (4:03)
Emergency Calls (2:29)
New Patient Cancellations (2:55)
Maximizing Practice Productivity
Efficiency Statistics (4:13)
Growing the Hygiene Department (3:16)
Common Recall Problems (3:57)
Setting Goals (2:33)
Tracking Performance Statistics (3:07)
Managing Your Day
Types of Doctor Procedures (2:27)
The Ideal Day (3:51)
Your Role in the Morning Meeting (1:42)
Tips for Controlling the Day (3:03)
What To Do When the Office is Running Behind (1:34)
Checking Patients Out
Patient Checkout (4:21)
Handling Clinical Questions (2:27)
Asking for Referrals (1:53)
Online Reviews (1:34)
Miscellaneous
Premedication & Prescriptions (2:01)
Inactivating Patients (2:52)
Summary (0:37)
What To Do When the Office is Running Behind
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