Video Course

Phone Skills

Your guide for answers the phones effectively and turning calls into new patients.

Course Description

A study of over 10,000 dental office phone calls determined that the average “conversion rate” for dentists in the US is 23%. By “conversion rate” is mean how many potential new patient phone calls actually convert into an appointment.

That means that out of 100 phone calls, at least 77 did NOT become new patients!

Many offices spend a lot of money and effort attracting new patients, so to turn about 77% is a huge waste. Especially considering that well-trained receptionists can get 80-95% conversion rate. This course shows you how!

Instructor Carla Dezelic covers the blueprint of a winning phone call and covers how to answer questions, handle different types of calls, and guide the caller into scheduling an appointment.

Objectives:

  • Understand how to immediately establish a connection with a patient over the phone and demonstrate the care factor.
  • Ensure you represent yourself and the practice in a friendly, professional way that provides great quality of service to patients and the community.
  • Gain tools for effectively scheduling a higher percentage of new patient phone calls.

1.5 CE Hours

Your Instructor

A smiling Carla Dezelic sitting at a desk.
Carla Dezelic

Carla has been in the dental industry for over 25 years and worn just about every “hat” in a dental office that doesn’t require a license. She’s seen it all and done it all when it comes to managing a dental office and maximizing productivity. Over the last 15 years, she’s been a consultant with MGE and has worked with thousands of clients across the US and Canada.

⇠ Back to All Courses

Who This Course is For

  • Doctor
  • New Patient Coordinator
  • Office Manager
  • Owner
  • Receptionist
  • Scheduler
PACE logo which reads Academy of General Dentistry Program Approval for Continuing Education

MGE Management Experts Inc.

Nationally Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement. 04/01/2024 to 03/31/2027 Provider ID# 305927

DDS Success Logotype

What are you waiting for? Build a winning team—starting today!

Start Now and Watch Your Practice Grow!
Image