Dentistry is a “people” business. Dental providers must be technically proficient in clinical procedures, of course, but how successful your practice is will ultimately be determined by your ability to understand, interact with and handle people.

And of course, people are different! This is why scripts often don’t work well. There are different types of personalities that will all feel and react differently. And we even change moment to moment depending on our environment and what’s happening that day.

This course gives you the tools to understand different types of people—whether it’s patients or fellow team members—understand their motivations and how they will react. This enables you to connect with them and create a positive relationship.

Objectives:

• Help patients understand their diagnosis and the importance of their treatment plan
• Predict where you may have problems or “trouble” patients
• Motivate your team and creating a great work environment
• Hire the right people that will fit with your office
• Prevent upsets with patients or staff—and smoothing them out easily when they do occur

3.25 CE Hours