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Phone Skills
First Section
Introduction (2:32)
The Basics for Answering the Phone (2:59)
Must-Do's When Answering the Phone (8:07)
Sources of New Patients (2:18)
Scheduling New Patient Appointments (3:09)
New Patient Phone Calls (5:42)
Different Types of New Patient Calls (7:19)
Insurance Question Calls (16:35)
Shopper Calls (12:31)
2nd Opinion Calls (4:03)
Emergency Calls (2:29)
New Patient Cancellations (2:55)
Debugging a Poor Conversion Rate (9:47)
Exercises (4:43)
Sources of New Patients
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